TN CM Helpline Citizen

CreatinganIntegratedandInclusivePublicGrievanceCMHelplineManagementSystemtoincreaseaccessibilityforpeoplethroughmultiplemeans,standardizetheoperatingproceduresforhandlinggrievances,settimelinesforresolutionaspercitizencharterofGovernmentofTamilNadu,improvequalityofresolutionthroughclosemonitoring,improveoverallefficiencyandeffectivenessintheGovernmentprocesses,alongwithconvenienceinoperations.Thissystemishavingacentralizedcallcenter,arobustroutingmechanism,andwouldenforcetime-boundredressalofgrievancesasperthecitizencharterofGovernmentofTamilNadu.ThissystemwouldhelpmonitorthequalityofdisposalofpublicgrievancesacrossdepartmentsanddistrictsunderclosesupervisionofCollectors,HeadofDepartments,SecretariestoGovernment,CMOfficeandChiefSecretary.