AccordingtotheintroductionofServiceNow,ServiceNow®AgentforIntuneisaBusinessappontheAndroidplatform.Thereiscurrentlya9.0.4versionreleasedonJan24,2020,youcanseethedetailsbelow.
ServiceNow®AgentforIntuneallowsMicrosoftIntuneadminstocreatepoliciesthatsecuretheapplicationinabring-your-own-device(BYOD)environment.IMPORTANT:Thissoftwarerequiresyourcompany’sworkaccountandaMicrosoftmanagedenvironment.Somefunctionalitymaynotbeavailableinallcountries.Pleasecontactyourcompany’sITadministratorifyouhaveissuesorquestionsabouttheuseofthesoftware.
ServiceNow®MobileAgentdeliversout-of-the-box,mobile-firstexperiencesforthemostcommonagentworkflows,makingiteasyforagentstotriage,actonandresolverequestsonthego.OrganizationsequiptheirServiceDeskswiththeapptohelpservicedeskagentsview,manageandresolveenduserissuespromptlyfromtheirmobiledevices.MobileAgentimprovesproductivitywithanintuitiveinterfacetoacceptandupdatework,withorwithoutInternetconnectivity.Italsosimplifiesworkbyleveragingnativedevicecapabilitiesfortaskslikenavigation,barcodescanning,orcollectingasignature.
Out-of-the-boxworkflowsforIT,CustomerService,HR,FieldServices,SecurityOpsandITAssetManagementareincluded.Organizationscaneasilyconfigureandextendtheworkflowstomeettheirownuniqueneeds.
WithMobileAgentyoucan:
•Managetheworkassignedtoyourteams
•Triageincidentsandcases
•Actonapprovalswithswipegesturesandquickactions
•Completeworkwhileoffline
•Accessthefulldetails,activitystream,andrelatedlistsofrecords
•Optimizeworkflowswithlocation,camera,andtouchscreenhardware
Detailedreleasenotescanbefoundat:https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
NOTE:ThisappisonlycompatiblewithServiceNowMadridinstancesorlater.
EULA:https://hi.service-now.com/kb_view.do?sysparm_article=KB0760310
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