My Orange

TheMyOrangeappenablesyou,atanytimeyoulike,to:

•keeptrackofyourconsumptionfortheSIMcardthatisinyourdevice,
•reloadyourownprepaidcard,orthatofafriend,
•viewandacceptyourgiftslinkedtoourloyaltyprogramOrangeThankYou,
•checkyourtariffplan
•manageyouroptions,
•checkyourlast6invoicesandconsultthedetails,
•payyouroutstandinginvoicesviabankingapporwithyourcardreader,
•findanOrangeshopnearyourlocation,
•contactOrangeBelgium.We’llbegladtohelpyou!

IMPORTANTINFORMATION

•Donotworryaboutyoursurfvolume:
TheuseoftheappitselfisfreeinBelgiumandabroad.
Theuseofthird-partyapplicationsisnot:theuseofGPSforthelocalizationofOrangeshopsandthepaymentorreloadingviaabankingappischargedasasurfingvolume.

•UseviamobilenetworkorWi-Fi:
TheMyOrangeappisaccessibleviathemobilenetworkorWi-Fi.
Connectingthroughtheappwithour3G/4Ggivesyouimmediateandautomaticaccesstotheapp.

Careful!Fortheautomaticrecognitiontowork,youmaynotuseVPNoroldproxysettings.
Ifyoustillneedtoenteryourmobilephonenumberevenifyou’reusingOrange'smobilenetwork,youhavetoremovetheproxyfromtheinternetsettingsofyourmobiledevice.Moreinformationathttps://www.orange.be/nl/instellingen(Dutch)orhttps://www.orange.be/fr/parametres(French)

IfyoupreferconnectingthroughWi-Fiuponfirstusageafterdownloadorupdate,you’llbeaskedtoenteryourphonenumber.ThereceivedSMScodewillgiveyouaccesstotheapp.

•Consumptionview:
Theinformationshownislimitedtothecardforwhichtheapplicationisused.
Showndataispurelyinformativeanddoesnotreplaceyourinvoice.

BUSINESSORCORPORATECUSTOMER?

•TheMyOrangeapphasalsobeenoptimizedforourB2BcustomerswithaSHAPEtariff.
•PleasecontactyourFleetManagerifyouhaveanotherbusinesstariffplan.TogetherwiththededicatedCustomerServicewe'llsurelyfindawaytomanageyourconsumption.

Moreinformationcanbefoundonwww.orange.be/myorange