TheMarchNetworks®GURUSmartphoneApplicationdeliverstheinsightandknowledgeyouneedbyputtingadvanceddiagnosticinformation,toolsandsupportrightatyourfingertips.WithGURU,you’llinstantlyhaveaccesstothecollectivebrainpowerofavirtualtechnicalsupportteam,withtroubleshootingtips,videotutorials,RMAshipmentstatus,warrantystatus,andmuchmore.
GURUhelpsMarchNetworkscertifiedsolutionspartners(CSPs),fieldtechniciansandengineerssavetimeinthefieldwhentroubleshootingMarchNetworks’hybridNetworkVideoRecorders(NVRs),IPcameras,CommandvideomanagementsoftwareandSearchlightapplicationsoftware.
Features
AuditReport
GURUhelpsensurethatinstallationsaredonerightthefirsttimebyprovidingconfigurationauditingfor8000/9000SeriesHybridNVRsandRideSafeGT/MTSeriesHybridTransitNVRs.OnceanNVRisinstalled,atechniciancanauto-generateanauditreportthatincludestheNVRandcameraconfigurationsaswellasfieldofviewimagesforeachcamera.Thisreportcanbee-mailedforreviewatacentrallocationandstoredforfuturereference,orsenttotheenduserasavalue-addedreportdetailingtheinstallation.
SoftwareUpgrade:
SoftwareupgradeofrecordercanbedonewithGURUApp.UsingtheGURUapp,therequiredsoftwareupgradecanbedownloadedonthephone.UsingawirelessadaptorandtheQRcodeonthefrontpanelofan8000/9000SeriesrecorderorRideSafeGT/MTSeriestransitrecorder,youcanconnectdirectlytoaunittotransferthesoftwareandthenupgradetherecorder.
TroubleshootingandTechnicalSupport:
GURUtakesyouthroughatroubleshootingdecisiontreewithaninteractivegraphicalutilitytohelpyouidentifyissuesquickly.GURUusesfilterstonarrowdownsearchcriteriaonfaultsseeninthefield.Thesecorrectiveactionsalsocontaindiagramstofurtherassisttechnicianswhomaynotbethoroughlyfamiliarwithspecificunits.GURUalsoprovidesaccesstoknownproblemstohelpquicklyresolvefieldissues.Ifrequired,theappallowsyoutoinstantlycheckproductwarrantystatusandsubmitaticketoranRMAusingtheuniqueQRcodeontheNVR.OnceanRMAhasbeensubmitted,GURUallowsyoutotracktheshipmentstatus.
Utilities:
ProvisioningNVRsinthefieldjustgotaloteasier.UsingtheGURUapp,awirelessadaptorandtheQRcodeonthefrontpanelofan8000SeriesHybridNVRorRideSafeGTSeriesHybridTransitNVR,youcanconnectdirectlytoaunittochangeanIPaddressortweakothernetworksettings.
WithGURU’sMobileAssetTrackingfeature,transitagenciescanalsotracktheirRideSafeGTSerieshard-drivesastheyarebeinghandledfromonepersontothenext.
Planning:
GURUcontainsanumberofplanningtoolstohelpyoufindtherightproductsandsolutionsforyourcustomers.TheSystemDesignToolallowsyoutogenerateapproximatestorageandbandwidthestimatesbasedonavarietyofsettings.TheCameraSelectortoolallowsyouto[select]thebestIPcameraforyourapplication.WiththeThird-PartySupporttool,youcanquicklyverifywhichsystemsareintegratedwithMarchNetworks’solutions.
VideoTutorials:
Onceaproblemisidentified,GURUwillshowyouhowtofixitquicklythroughaseriesofshortvideosoncommondiagnosticandreplacementprocedures.
ProductDocumentation:
WithGURU’sproductdocumentation,MarchNetworksCSPshaveaccesstoproductdocumentationanywhere,atanytime.