March Networks Guru

TheMarchNetworks®GURUSmartphoneApplicationdeliverstheinsightandknowledgeyouneedbyputtingadvanceddiagnosticinformation,toolsandsupportrightatyourfingertips.WithGURU,you’llinstantlyhaveaccesstothecollectivebrainpowerofavirtualtechnicalsupportteam,withtroubleshootingtips,videotutorials,RMAshipmentstatus,warrantystatus,andmuchmore.

GURUhelpsMarchNetworkscertifiedsolutionspartners(CSPs),fieldtechniciansandengineerssavetimeinthefieldwhentroubleshootingMarchNetworks’hybridNetworkVideoRecorders(NVRs),IPcameras,CommandvideomanagementsoftwareandSearchlightapplicationsoftware.

Features

AuditReport
GURUhelpsensurethatinstallationsaredonerightthefirsttimebyprovidingconfigurationauditingfor8000/9000SeriesHybridNVRsandRideSafeGT/MTSeriesHybridTransitNVRs.OnceanNVRisinstalled,atechniciancanauto-generateanauditreportthatincludestheNVRandcameraconfigurationsaswellasfieldofviewimagesforeachcamera.Thisreportcanbee-mailedforreviewatacentrallocationandstoredforfuturereference,orsenttotheenduserasavalue-addedreportdetailingtheinstallation.

SoftwareUpgrade:
SoftwareupgradeofrecordercanbedonewithGURUApp.UsingtheGURUapp,therequiredsoftwareupgradecanbedownloadedonthephone.UsingawirelessadaptorandtheQRcodeonthefrontpanelofan8000/9000SeriesrecorderorRideSafeGT/MTSeriestransitrecorder,youcanconnectdirectlytoaunittotransferthesoftwareandthenupgradetherecorder.


TroubleshootingandTechnicalSupport:
GURUtakesyouthroughatroubleshootingdecisiontreewithaninteractivegraphicalutilitytohelpyouidentifyissuesquickly.GURUusesfilterstonarrowdownsearchcriteriaonfaultsseeninthefield.Thesecorrectiveactionsalsocontaindiagramstofurtherassisttechnicianswhomaynotbethoroughlyfamiliarwithspecificunits.GURUalsoprovidesaccesstoknownproblemstohelpquicklyresolvefieldissues.Ifrequired,theappallowsyoutoinstantlycheckproductwarrantystatusandsubmitaticketoranRMAusingtheuniqueQRcodeontheNVR.OnceanRMAhasbeensubmitted,GURUallowsyoutotracktheshipmentstatus.

Utilities:
ProvisioningNVRsinthefieldjustgotaloteasier.UsingtheGURUapp,awirelessadaptorandtheQRcodeonthefrontpanelofan8000SeriesHybridNVRorRideSafeGTSeriesHybridTransitNVR,youcanconnectdirectlytoaunittochangeanIPaddressortweakothernetworksettings.

WithGURU’sMobileAssetTrackingfeature,transitagenciescanalsotracktheirRideSafeGTSerieshard-drivesastheyarebeinghandledfromonepersontothenext.

Planning:
GURUcontainsanumberofplanningtoolstohelpyoufindtherightproductsandsolutionsforyourcustomers.TheSystemDesignToolallowsyoutogenerateapproximatestorageandbandwidthestimatesbasedonavarietyofsettings.TheCameraSelectortoolallowsyouto[select]thebestIPcameraforyourapplication.WiththeThird-PartySupporttool,youcanquicklyverifywhichsystemsareintegratedwithMarchNetworks’solutions.

VideoTutorials:
Onceaproblemisidentified,GURUwillshowyouhowtofixitquicklythroughaseriesofshortvideosoncommondiagnosticandreplacementprocedures.

ProductDocumentation:
WithGURU’sproductdocumentation,MarchNetworksCSPshaveaccesstoproductdocumentationanywhere,atanytime.