Meri Sadak

MeriSadakapplicationwasintroducedaspartofthegovernment'sCitizenFeedbacksystem.TheapplicationwasspecificallymeantforgrievanceredressalrelatingtoroadsbuiltunderPradhanMantriGramSadakYojana(PMGSY).Theapplicationallowsthecitizenstoregisteracomplaintregardingthepaceofwork,qualityofwork,landdisputesetc.foraPMGSYroadalongwithphotographsofthesite.ThecomplaintsarehandledbytherespectiveStateQualityCoordinators(SQCs)oftheNodalDepartmentintheStateGovernments.

Launchedin2015,theMobileApphasbeenrevampedwithaviewtoempowerthecitizensandmakeitmoreuserfriendly.Theenhancedversionoftheapplicationincludesthebelowfeatures:

-ImprovedUI

-LetstheuserregisteracomplaintforaPMGSYroad-bothonsite(ontheroad)andoffsite(remotely)andtracktheredressalthroughtheapplication

-RecommendsalistofPMGSYroadstotheuserbasedonhis/herlocationandDistrict/Block/VillageandHabitations

-AutoidentifiesandrecommendsPMGSYroadsbasisuser’slocation

-IntroductionofaninteractiveCitizensectiontolettheuserseeroads(newconnectivityandupgradationworks)sanctioned,completedandinprogressinhis/herDistrict/Block.Alsoletsthecitizensubmitacomplaintontheseroads.

-Provisiontoreopenacomplaintwithin10daysifthecitizenisdissatisfiedwiththeresponse

-‘HowtoIdentifyaPMGSYRoad’sectiontoaidcitizeninspottingaPMGSYroad

-‘FindNearbyPMGSYroad’sectiontofindthenearbyPMGSYroads

-Displayofcontactdetailsoftheconcernedofficialsresponsibleforresolvingaparticularcomplaint

-Enhanced‘MyProfile’section