AccordingtotheintroductionofUAEPrimeMinister'sOffice,UAEMysteryShopperisaLifestyleappontheAndroidplatform.Thereiscurrentlya1.8versionreleasedonMar01,2020,youcanseethedetailsbelow.
UAEMysteryShopperapplicationisavailablein8languages;namely,Arabic,English,Urdu,Hindi,Spanish,Chinese,FrenchandRussian,tocatertotheneedsofcustomersfromdifferentnationalitiesinUnitedArabEmirates.Userscanevaluatetheoverallexperienceattheservicecenterandratethevariousaspectsoftheirexperienceincludingthelocation,parkingspaces,reception,waitingtime,clearprocess,completiontime,servicefees,paymentmethodandemployeeattitude.Customerscansharetheirfeedbackonthesmartapplicationeitherduringoraftertheirvisittotheservicecenter.Thecommentssectionallowsuserstoelaboratefurtherontheirexperience,thusprovidinggovernmententitieswithextensivedatathathelpinpinpointingstrengthsandweaknesses.
Thisapp,developedbytheEmiratesGovernmentServicesExcellenceProgram(EGSEP),hasbeenlaunchedbySheikhMohammadrecentlywithaviewtoempowercustomers,listentocustomervoice,measurecustomersatisfactionandincreasecitizenhappiness.